Overview
Closing your job postings doesn’t automatically stop your Wizehire subscription. Billing is tied to your account subscription, not the status of your jobs.
💡 Tip: If you don’t need to hire right now, you can pause your subscription from your account settings.
Why you were billed
Subscriptions are active until canceled
Your billing continues until you pause or cancel, even if no jobs are currently open.Closed jobs still store data
You keep access to past applicants, interview notes, and reports as long as your subscription is active.Billing cycle timing
If your billing date passes while your subscription is active, you’ll be charged for the next cycle regardless of job status.Precautions are in place
When you close your final open job, a pop up asks if you would like to keep your account, or pause:
How to manage your billing
Go to Settings in your Wizehire account.
Select the Billing tab.
Choose to Pause or Cancel your subscription.
Common Questions
If I pause, do I lose my data?
No. Your past jobs, applicants, and notes are saved and will be available when you reactivate.
Can I pause for just one month?
Yes. Pausing gives you flexibility to take a break and come back when you’re ready to hire again. Keep in mind, Quickstart accounts are limited to 2 reactivations in a 12-month period.
Do I get a refund if I close jobs mid-cycle?
No. Billing runs through your cycle date. You can cancel before your next renewal to avoid future charges.